Terms and Conditions
OUR AGENCY
Richardson & Wrench Noosa Holidays (‘RWNH’) act as the Agent of the Owner of the Property and accept reservations in that capacity in good faith. RWNH is not responsible for any misdescription of the Property including availability and tariff information. The Property may change and the Tariff may alter before your reservation commences. If the Property is sold or withdrawn from letting before your reservation commences, RWNH will use its best endeavours to assist you to find an alternate reservation at a similar tariff.
YOUR RESERVATION
To confirm your reservation you will pay the Holding Deposit when booking. The balance Deposit is payable by the date specified, failing which your reservation will lapse and the Holding Deposit (less an administration fee of $330 incl GST) will be refunded to you. The balance Tariff is payable by not later than check-in on the Arrival Date. If the Arrival Date is between 15 December and 15 January, the balance Tariff is payable by not later than one month before the Arrival Date failing which your reservation will lapse and any Deposit paid (less an administration fee of $330 incl GST) will be refunded to you.
CANCELLATIONS
Any Deposit paid (less an administration fee of $330.00 incl GST) will be refunded if you cancel your reservation up to 30 days before the Arrival Date. The Deposit is otherwise non-refundable. If you cancel your reservation less than 30 days before the Arrival Date, any Deposit paid (less an administration fee of $330.00 incl GST) will be refunded only if an identical reservation of the Property is secured.
INSURANCE
We recommend that you purchase travel insurance to cover any unforeseen circumstances.
CHECK-IN
Check-in is required by the check-in time on the Arrival Date. Upon check-in, the named Guest(s) must sign a Guest Registration Form, pay any balance Tariff and provide a signed credit card imprint. Any person who wishes to register as a Guest must complete a Guest Registration Form and provide a signed credit card imprint.
KEYS
The keys to the Property will be collected from and returned to RWNH at 23 Hastings Street, Noosa by not later than the check-in time on the Arrival Date and the check-out time on the Departure Date, respectively. Any key, remote control or alarm device that is lost will be replaced at your expense.
SECURITY DEPOSIT
Upon check-in and prior to receiving the keys to the Property, in addition to the balance Tariff, the Guest(s) must sign a blank credit card imprint to be held by RWNH for the duration of the reservation and until the Property is cleaned and inspected. The Guest(s) authorises RWNH to pay or reimburse itself or the Owner of the Property, by debiting the credit card provided, for any costs or expenses, damages, breakage or other loss applicable to or arising out of the use and occupation of the Property in accordance with this reservation (including but not limited to telephone charges, hire and cleaning charges, repair and/or reinstatement of the Property) or any costs incurred due to the breach of these Terms and Conditions (including but not limited to charges incurred with or by RWNH, Police, Fire or other emergency services or security personnel) which remain unpaid. If the available credit on the credit card provided is insufficient to pay or reimburse the whole of the costs or expenses to RWNH or the Owner of the Property, the Guest(s) acknowledge their joint and several liability to pay to or reimburse RWNH or the Owner of the Property for, any outstanding costs or expenses.
CREDIT CARDS
The balance Tariff may be paid and the credit card imprint provided, by a credit card (VISA or MasterCard only) in the name of the Guest(s) and any other person who signs the Guest Registration Form upon check-in on the Arrival Date. Not more than two (2) credit card(s) will be accepted for any payment.
THE PROPERTY
The Property is a residential premises within the Noosa community. The Property is to be used strictly as a residential premises by the Guest(s) and the number of occupants nominated on the Guest Registration Form and not for any other purpose or by any greater number of occupants. The use of the Property for functions, parties or other like gatherings is STRICTLY PROHIBITED. The use of the Property for such events or other than as a residential premises will result in the termination of your reservation of the Property, your removal from the Property and other costs or expenses (including a Function Fee of $4000) being debited to the credit card(s) provided.
BODY CORPORATE BY-LAWS
The Guest(s) and all other occupants or visitors of the Property will comply with all Body Corporate by-laws and rules applicable to the Property or which regulate the behaviour of occupants of the Property. The Guest(s) and all other occupants and visitors of the Property will not create or permit any noise or other nuisance to occur within or emanate from the Property. Failure to comply with Body Corporate by-laws or rules or the creation or occurrence of noise or other nuisance in or from the Property, may result in the termination of your reservation of the Property and your removal from the Property.
LIABILITY
The Guest(s) is responsible for and liable to reimburse the Owner in respect of, any damage to the Property, breakage of chattels or fixtures and fittings in the Property or any other loss suffered by the Owner as a consequence of the use or occupation of the Property during this reservation. Neither RWNH or the Owner of the Property is liable for any damage to or loss of property of or injury to, a Guest or other occupant, visitor or entrant to the Property.
INSPECTIONS
If RWNH believes that these Terms and Conditions have been or are being breached, RWNH may inspect the Property at any time during your reservation upon demand and without notice. RWNH may inspect the Property at all other times during your reservation upon 24 hours verbal notice. Failure to provide required access to the Property may result in the termination of your reservation of the Property and removal from the Property.
TERMINATION
If your reservation of the Property is terminated, RWNH and/or the Owner of the Property is authorised to do all things necessary to remove you from the Property, at your cost. If your reservation of the Property is terminated and you are removed from the Property, the Tariff applicable to the balance of your reservation will be forfeited to the Owner of the Property. There will be no refund of the Tariff.
LATE ARRIVALS
RWNH office hours are 8.00am to 6.00pm daily except Public Holidays (9.00am to 5.00pm) and Christmas Day (closed). If you anticipate arriving outside of office hours, please contact us on 1800 066 672 to make alternative check-in arrangements. A security charge will be incurred for check-ins outside of office hours. The phone number for after-hours security is 0417 744 625.
CLEANING AND LINEN
The Property is set up with a ‘starter kit’ and serviced mid-stay (based on an eight (8) night plus reservation). If you require additional services please tell us before you check-in. The Property is a smoke free dwelling and must be kept clean and tidy and free of litter (including cigarette butts) at all times. The Property must be left clean and tidy at the end of your reservation. Additional charges will be incurred if extra cleaning of the Property is required. The cost to clean the Property or repair damage to or reinstate the Property, will be charged to the credit card(s) provided.
CAR PARKING
Some properties do not provide car parking. If car parking is provided the Guest(s) must only use the car parking space(s) allocated to the Property and not interfere with the use of common property by other persons.
FUTURE RESERVATIONS
Reservations do not automatically repeat. If you wish to reserve the Property for another reservation you must make that reservation upon check-in or during your reservation. Usual reservation arrangements will apply.
ADDITIONAL SERVICES
If you would like groceries purchased and delivered to the Property ready for your arrival please visit
mygroceryshop.com.au. If you wish to hire equipment (cot, high chair, pram etc) please call Sands Holiday Hire 0409 498 947. If you require airport transfers, please call Henry's Bus Service 5474 0199.
ANIMALS AND BIRDS
No animal or bird will be brought to or kept in the Property. Any cleaning or pest treatment costs incurred as a result of an animal or bird being brought to or kept in the Property will be charged to the credit card(s) provided.
GOVERNING LAW
The Law of Queensland governs your use and occupation of the Property during your reservation. You agree to submit to the exclusive jurisdiction of the Courts of Queensland.
